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Bills and reading of energy meters
General customers will receive a bill once a month and accounts are settled annually. Energy bills from Orkuveita Reykjavikur are based on an estimate of your energy usage and will be collected regularly according to this estimation. Once a year, you will then receive a settlement of accounts according to your actual energy usage. Customers are encouraged to check their own meters regularly as they may ask for a settlement of accounts more often, even once a month.

Announcing all changes of residence or user
It is very important to notify Orkuveita Reykjavikur of a change of residence. If we do no receive such a notification, you will continue to be registered as a user at your old address.

Costs of collecting and termination of energy delivery
Orkuveita Reykjavikur has the right to collect interests from the payment date (which is the same as the deadline date) of the bill to be paid in addition to extra costs due to the collection of overdue bills.

Shared energy meters in apartment buildings
Please note that if one individual is registered for a shared meter in an apartment building, this does not mean that this individual alone is responsible for the usage. The responsibility rests with the residents´assocation or the actual users.

Rented accomodation
If you rent an apartment, you have the unrestricted right to be registered as the energy user, if you wish to.  Should, however, your landlord be registered as the user, he will bear responsibility for the payment of bills for your energy usage.

Service desk: call 516-6000
Free service number: 800-1010
Maintenance service: 516-6200
Email: or@or.is

Detailed information for energy users